Best Auto Repair, Dublin

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Call us for all your car needs! 925-803-8080

WHEN ACCIDENTS HAPPEN

How to Respond in a Tough Situation

Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.

  • First of all - stay calm.
  • If someone is injured, be sure to call for medical help.
  • Make sure you call the police.
  • Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
  • Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
  • Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
  • In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
  • Also, make sure to get information from any witnesses as well.
  • Make sure you get pictures of any physical evidence of what could have caused the accident.
  • Write down pertinent details such as where the accident took place, what the weather was like, etc.
  • Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
  • Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
  • Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
  • When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
  • Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

    You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
  • An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
  • And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.

Remember - Drive Safely!

Want more information on your rights? To make an appointment, call us at 925-803-8080 or make an appointment online!

ASSOCIATIONS

  • Car Care Aware

Testimonials

  • Fast and Courteous
    Edge motorworks is very knowledgeable about BMW and Mini repairs and maintenance. I've been coming here for several years now and have had no complaints. Staff is friendly and service is expedient.
    reviewicon, 05/29/2019

  • Highly Recommended
    Had a nail on my tire and I was coming off the freeway, called a bunch of mechanic shops before exiting and most of them was full. Called this shop and was very pleased to hear that they can accommodate me as soon as I arrived. Had the tire repaired after we took lunch.
    reviewicon, 12/07/2019

  • Amazing Service
    I really appreciate these guys. They know their stuff. I tend to work on my cars and they will actually help me solve my issue over the phone and if not I take it in. Love these guys. Thank you so much for helping me!
    reviewicon, 10/20/2019

  • Professional Advice
    Have been taking my 16 STI here for years and they have always been accommodating and reasonable. Mainly they focus on BMW and Mini but work on many other makes as well, including race cars. All repairs and services offered here, including alignments which they will happily do to your exact specs.
    reviewicon, 05/17/2018

  • Trustworthy Auto Shop
    The only place to service your BMW, Mini or Subaru. Service and quality you can trust. Highly recommend them!
    reviewicon, 07/28/2018

  • Fast and Courteous
    Friendly staff and do great work would definitely recommend this shop
    reviewicon, 08/10/2018

  • Knowledgeable Mechanics
    I absolutely love this place! I have a BMW with a diesel engine. I was initially unsure about getting it serviced outside of the dealership, but have found EDGE does excellent work at a decent price. I have been getting my vehicle serviced here for years and I have found them knowledgeable and fast. I highly recommend them.
    reviewicon, 06/22/2017

  • Expert Mechanics
    Ryan and his team are great! I've been going to them for almost a year now and have done the following on my 335is: - oil change - transmission fluid leak fix - brake sensor replacement - tire delamination fix Every time, Ryan was honest and never pushed for extra things unless it was necessary. I would highly recommend Edge for your BMW.
    reviewicon, 02/12/2020

  • Honest Auto Shop
    Great people who care about your vehicle. Honesty and integrity!
    reviewicon, 03/14/2020