Best Auto Repair, Dublin

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Call us for all your car needs! 925-803-8080

INSURANCE QUESTIONS

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 925-803-8080 or make an appointment online!

ASSOCIATIONS

  • Car Care Aware

Testimonials

  • Fast and Courteous
    Edge motorworks is very knowledgeable about BMW and Mini repairs and maintenance. I've been coming here for several years now and have had no complaints. Staff is friendly and service is expedient.
    reviewicon, 05/29/2019

  • Highly Recommended
    Had a nail on my tire and I was coming off the freeway, called a bunch of mechanic shops before exiting and most of them was full. Called this shop and was very pleased to hear that they can accommodate me as soon as I arrived. Had the tire repaired after we took lunch.
    reviewicon, 12/07/2019

  • Amazing Service
    I really appreciate these guys. They know their stuff. I tend to work on my cars and they will actually help me solve my issue over the phone and if not I take it in. Love these guys. Thank you so much for helping me!
    reviewicon, 10/20/2019

  • Professional Advice
    Have been taking my 16 STI here for years and they have always been accommodating and reasonable. Mainly they focus on BMW and Mini but work on many other makes as well, including race cars. All repairs and services offered here, including alignments which they will happily do to your exact specs.
    reviewicon, 05/17/2018

  • Trustworthy Auto Shop
    The only place to service your BMW, Mini or Subaru. Service and quality you can trust. Highly recommend them!
    reviewicon, 07/28/2018

  • Fast and Courteous
    Friendly staff and do great work would definitely recommend this shop
    reviewicon, 08/10/2018

  • Knowledgeable Mechanics
    I absolutely love this place! I have a BMW with a diesel engine. I was initially unsure about getting it serviced outside of the dealership, but have found EDGE does excellent work at a decent price. I have been getting my vehicle serviced here for years and I have found them knowledgeable and fast. I highly recommend them.
    reviewicon, 06/22/2017

  • Expert Mechanics
    Ryan and his team are great! I've been going to them for almost a year now and have done the following on my 335is: - oil change - transmission fluid leak fix - brake sensor replacement - tire delamination fix Every time, Ryan was honest and never pushed for extra things unless it was necessary. I would highly recommend Edge for your BMW.
    reviewicon, 02/12/2020

  • Honest Auto Shop
    Great people who care about your vehicle. Honesty and integrity!
    reviewicon, 03/14/2020